FREQUENTLY ASKED QUESTIONS

Terms & Conditions for SMS and Email Messages 1. Consent to Receive Messages By providing your phone number and/or email address, you consent to receive recurring SMS and/or email messages from Kid Balloon Studios for promotional, transactional, or other communication purposes. You agree to receive these messages until you unsubscribe or opt out. 2. Opt-In SMS Messages: To opt-in to receive SMS updates from Kid Balloon Studios, you must confirm your subscription by "JOIN" to (800) 596-7384. Message frequency may vary depending on the service or updates provided. Email Messages: To receive emails, you must provide your email address and click “subscribe” or confirm your subscription through a verification email. 3. Opt-Out SMS: You can opt-out of receiving SMS messages at any time by replying "STOP" to any SMS message. After opting out, you will no longer receive SMS messages unless you opt-in again. Email: You can unsubscribe from email communications by clicking the "unsubscribe" link at the bottom of any promotional or informational email you receive. 4. Message Frequency SMS: You may receive a varying number of SMS messages per month, depending on your interaction with our services. Email: You may receive regular or promotional emails, typically [e.g., weekly, monthly, etc.], but the frequency may vary depending on the nature of the communication. 5. Costs SMS: Message and data rates may apply based on your mobile carrier and plan. [Your Company Name] is not responsible for any charges incurred by receiving SMS messages. Email: No charges are applied to email communication; however, data usage may apply if your internet service provider imposes such charges. 6. Liability By subscribing to SMS and email communications, you agree that Kid Balloon Studios will not be held liable for any delays or failures in the delivery of messages, technical issues, or interruptions in the service. Privacy Policy for SMS and Email Messages 1. Information Collection We collect personal information, such as your phone number, email address, and other contact details when you opt-in to receive SMS or email messages from us. 2. Use of Information We use your personal information to send you updates, promotions, and other communication related to our products and services, including: SMS: For transactional alerts, updates, and marketing promotions. Email: For newsletters, product updates, promotions, and important announcements. 3. Data Retention We will retain your contact information for as long as you are subscribed to our SMS or email communications. If you opt out or unsubscribe, your personal data will be deleted or anonymized, unless we are required to retain it for legal or operational purposes. 4. Sharing of Information We will not sell or rent your personal information to third parties. However, we may share your contact information with service providers who assist with sending messages (such as SMS providers or email marketing platforms) or as required by law. 5. Third-Party Services We may use third-party service providers to deliver SMS or email messages, including: SMS: SMS gateway providers that help deliver text messages to your phone number. Email: Email service providers that help send marketing or transactional emails. These providers will have access to your contact details only to the extent necessary to perform their services, and they are obligated to protect your information. 6. Cookies and Tracking For email communication, we may use tracking technologies (such as web beacons or pixel tracking) to monitor the effectiveness of our emails and understand how users interact with them. 7. Data Security We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. 8. Your Rights Opt-Out: You may withdraw your consent and opt-out of receiving SMS or email messages at any time. Simply follow the unsubscribe instructions provided in the message, or contact us directly. Access, Correction, and Deletion: You have the right to request access to, correction of, or deletion of your personal information. If you wish to exercise these rights, please contact us at [info@kidballoon.com or (800) 596-7384]. 9. Children’s Privacy Our SMS and email services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information. 10. Changes to This Privacy Policy We may update our Privacy Policy from time to time. If we make significant changes, we will notify you by posting an updated version on our website or via SMS/email. Please review this policy periodically for any updates. 11. Contact Us If you have any questions about our SMS or email services, or if you wish to exercise your rights regarding your personal data, please contact us at: Email: info@gmail.com Phone: (800) 596-7384

Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!

All customers receive a shipping confirmation e-mail when their order ships, which includes the USPS tracking number.

KID BALLOON accepts orders from the United States and select International Countries list below: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.